ScrubzBody is a customer service business that just happens to have great products 😉
We do things differently here. Very differently.
I wanted to repeat our customer service goals so you always have a place to find them:
We don’t advertise in traditional ways. To get our name out, we might donate a box of products for charity events and give out raffle prizes to great causes.
We use social media more as a “hey everyone, how are you” vs a heavy-duty sales tool.
To be honest, social media ad bombardment and all those reels and stories scare me a little, so I do what feels comfortable and right.
Even after our @scrubzbody was hacked and deleted on Instagram, I decided not to fight, but to simply create @scrubzbodyproducts and start over.
I always prefer speaking to you all in person or via email
Because I love sending weekly emails, losing that social channel was not nearly a big deal as it might have been.
We believe a personal touch is better than any post, hashtag, filter, or FOMO.
Our customers are our influencers, not someone being paid.
We are so stoked that you share us with your family and friends and we don’t take that lightly!
I’m so grateful that you are here
We are real, live humans (not machines, bots, or A.I.) making your products, packing your orders, answering your questions, and solving your problems, skin or otherwise.
Seriously, sometimes the stories that our customers share make us feel like we are the bartenders from “Cheers” the TV show.
It’s so personal and wonderful and human. We love it.
Our work ethic is Boomer (late boomer so I don’t date myself LOL) strong.
100% of our focus is on our ingredients, our products, and you, our customers, not politics, foreign wars, pronouns, or the health status of our neighbors.
We love having you exhale here. And inhale of course!
We keep it real. No exaggerated claims about what our products can do, however, they do exactly what we promise.
Clean, polish, moisturize, soothe, and nourish. It’s skincare, not surgery! But for skincare, it’s pretty awesome. 🙂
We offer money-back guarantees. If something doesn’t work for you, simply send it back within 30 days and we’ll refund your money. No questions asked.
We value your privacy. When you share your information with us it stays with us under the maximum online security package we could get our hands on.
Keeping your data safe is worth every penny.
We don’t greenwash our products
That’s the unethical practice of adding the bare minimum of an active ingredient to a product for better marketing.
Our products are 100% active ingredients, mixed and packaged by hand (after all these years we still do it the traditional way).
We don’t use toxic chemicals in our products. They are created in small batches without fragrance, dyes, phthalates, or parabens.
We use ethically sourced non-GMO ingredients.
Our products are literally safe enough to eat, and you can even order a flavored one to lick off, 😊