It started with bad skin and became my livelihood!

As I have mentioned before, ScrubzBody started in my kitchen, then moved to my garage, then a small shop in a nearby town, then a larger shop, and finally our present-day production/store/party space.

As the business expanded I fell in love with helping people as much as I fell in love with sharing our great-for-your-skin products. That is how we grew customer by customer. I moved away from our former wholesale model, which had us selling to stores like Whole Foods, Fairway, and Wild By Nature, and moved to a more one-on-one approach.

Years ago, I also realized that I enjoyed being helpful in my business group and giving advice to makers who were just starting.

Why should new business owners make all the same mistakes I made if they could be avoided? It always makes me happy when I can share this advice.

I was lucky enough to have mentors on my business journey as it went through its growing pains, and I wanted to do the same for anyone who wanted help.

That is when I realized that our white-label and private-label sugar scrubs and lotions became more than the products we sell.

It’s all about you and your customers!

It became a way for me to teach. And share knowledge. And share vendors. It became a way for me to “mother-hen” in the best of ways.

It was a chance to take all the years of learning and the mistakes I made, plus all the great ideas others had kindly given me, and offer them up to you as you start your own business.

It’s about label printing help and jar-buying help. It’s about the best way to pitch the product and the pitfalls to avoid. It’s about picking the right scents.

See, it’s so much more than just the product itself. It’s about making your business front and center for you and your customers.

Sign up for my 5 Key Things Course and learn even more!

Taking Customer Service to a New Level

I never dreamed I would be starting a customer service business when I started the skincare one. But it’s all about customers who nurtured our dreams and purchased ScrubzBody items. Other Indie brands make great products too, but customer service is all about giving customers a reason to come back. First sales are wonderful, but second sales are the best indicator that you did something right.

People will then share your mission and products with their friends and families because we treat them like family themselves.

listen to your customers

And part of what we offer along with selling our products is love, caring, and true gratitude. We offer guidance, tips, and cool ideas that will make your customer’s experience as elevated as ours.

Making them feel as good as we make you feel! And teaching you which things work better than others.

At least for ScrubzBody Skin Care Products it did, and that is a good place to start.

Let us help your business thrive!

When the box of scrub and lotion leaves our store for another small business to sell under their label, I smile and “wave” goodbye as I send them off to their new “family”. I send it on its way and remind the product to treat you and each of your customers right. (Sounds crazy, I know, but at least I am not saying it out loud). 😊

We want you to bring that box of love to your customers.

And we love being the one who can hold your business hand through the process.